REC-005033

active

2021 Mercedes-Benz C and S class

Category: Light Vehicle · Supplier: MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD

Recall date: 22 December 2021

Defect

Due to a software issue some functions of the Mercedes-Benz User Experience (MBUX) multimedia system may not deactivate when the vehicle starts moving. This can result in driver distraction potentially drawing their attention away from the road.

Hazard

If the driver is distracted while the vehicle is in motion this will increase the risk of an accident possibly causing serious injury or death.

Remedy

No action required by consumers, the software will be updated "over the air" not requiring a workshop visit. This will be done with no cost to the owners.

What should you do?

Check your VIN below to confirm whether your specific vehicle is affected.
Contact the supplier — MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD — or your nearest authorised dealer to arrange the recall remedy.
Recall repairs are free of charge. The manufacturer or supplier is legally required to fix the defect at no cost to you.
If you have difficulty getting the recall addressed, contact the Department of Infrastructure or your state's consumer protection agency.

Check Your VIN

Enter your Vehicle Identification Number to check if your specific vehicle is affected by this recall.

Source: https://www.vehiclerecalls.gov.au/recalls/rec-005033

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