REC-005439

active

2021 Mercedes-Benz S and E Class vehicles.

Category: Light Vehicle · Supplier: MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD

Recall date: 23 May 2022

Defect

Due to a defect, the driver assistance system may not detect when the driver’s hands are removed from the steering wheel and will not warn the driver or perform an autonomous stop.

Hazard

If the vehicle continues to operate without driver intervention, it may increase the likelihood of a crash resulting in injury or death to vehicle occupants and other road users. In the event of a medical emergency such as the driver losing consciousness, the vehicle may continue to drive instead of stopping and making an automated emergency call.

Remedy

Owners of affected vehicles can contact their nearest authorised Mercedes-Benz dealership to have the work carried out as soon as possible free of charge. Consumers may use the Mercedes-Benz online booking service, by visiting www.mercedes-benz.com.au/servicebooking.

What should you do?

Check your VIN below to confirm whether your specific vehicle is affected.
Contact the supplier — MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD — or your nearest authorised dealer to arrange the recall remedy.
Recall repairs are free of charge. The manufacturer or supplier is legally required to fix the defect at no cost to you.
If you have difficulty getting the recall addressed, contact the Department of Infrastructure or your state's consumer protection agency.

Check Your VIN

Enter your Vehicle Identification Number to check if your specific vehicle is affected by this recall.

Source: vehiclerecalls.gov.au