REC-005452

active

2022 Mercedes-Benz C Class

Category: Light Vehicle · Supplier: MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD

Recall date: 2 June 2022

Defect

Due to a software issue, the overhead control panel may fail. In this case, voice connection with the emergency call centre may fail and vehicle data will not be transferred.

Hazard

In the event of an emergency, if the vehicle occupants are unable to connect with emergency call centre, emergency vehicles may not be directed to the affected vehicle. This could increase the risk of death if a serious injury has occurred.

Remedy

Owners of affected vehicles can contact their nearest authorised Mercedes-Benz dealership to have the work carried out as soon as possible free of charge. Consumers may use the Mercedes-Benz online booking service, by visiting www.mercedes-benz.com.au/servicebooking

What should you do?

Check your VIN below to confirm whether your specific vehicle is affected.
Contact the supplier — MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD — or your nearest authorised dealer to arrange the recall remedy.
Recall repairs are free of charge. The manufacturer or supplier is legally required to fix the defect at no cost to you.
If you have difficulty getting the recall addressed, contact the Department of Infrastructure or your state's consumer protection agency.

Check Your VIN

Enter your Vehicle Identification Number to check if your specific vehicle is affected by this recall.

Source: vehiclerecalls.gov.au