REC-005489

active

2018–2020 Mercedes-Benz Sprinter

Category: Light Vehicle · Supplier: MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD

Recall date: 1 August 2022

Defect

Due to a software issue, the rear-view camera may not display the rear-view camera image as intended.

Hazard

If the rear-view camera display does not display the rear-view camera image when reversing the vehicle, it could increase the risk of an accident causing serious injury or death to any persons located behind the vehicle.

Remedy

Owners of affected vehicles can contact their nearest authorised Mercedes-Benz dealership to have the work carried out as soon as possible free of charge. A full list of authorised dealerships can be found at www.mercedes-benz.com.au Alternatively, consumers may use the Mercedes-Benz online booking service, by visiting www.mercedes-benz.com.au/

What should you do?

Check your VIN below to confirm whether your specific vehicle is affected.
Contact the supplier — MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD — or your nearest authorised dealer to arrange the recall remedy.
Recall repairs are free of charge. The manufacturer or supplier is legally required to fix the defect at no cost to you.
If you have difficulty getting the recall addressed, contact the Department of Infrastructure or your state's consumer protection agency.

Check Your VIN

Enter your Vehicle Identification Number to check if your specific vehicle is affected by this recall.

Source: vehiclerecalls.gov.au