REC-005570

active

2018–2022 Mercedes-Benz CLS and E Class

Category: Light Vehicle · Supplier: MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD

Recall date: 29 November 2022

Defect

Due to a manufacturing defect, the electrical connections for the 12 Volt battery in the boot may detach in the event of a collision. As a result, the eCall, seat adjustment, hazard warning lights and the automatic remote vehicle unlocking functions may not operate as intended.

Hazard

If the eCall system is deactivated, in the event of an emergency it would not be possible for the vehicle occupants to connect with emergency services, either manually or automatically. It may also not be possible to unlock and/or start the vehicle. As a consequence, emergency vehicles may not be directed to the affected vehicle or may be delayed. This could increase the risk of death if a serious injury has occurred.

Remedy

Owners of affected vehicles can contact their most convenient Mercedes-Benz Retailer to have the work carried out as soon as possible.

What should you do?

Check your VIN below to confirm whether your specific vehicle is affected.
Contact the supplier — MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD — or your nearest authorised dealer to arrange the recall remedy.
Recall repairs are free of charge. The manufacturer or supplier is legally required to fix the defect at no cost to you.
If you have difficulty getting the recall addressed, contact the Department of Infrastructure or your state's consumer protection agency.

Check Your VIN

Enter your Vehicle Identification Number to check if your specific vehicle is affected by this recall.

Source: vehiclerecalls.gov.au