REC-005991

active

2022 Ford Escape Escape PHEV

Category: Light Vehicle · Supplier: FORD MOTOR COMPANY OF AUSTRALIA PTY LTD

Recall date: 21 June 2024

Defect

Due to a software issue, the Hybrid Powertrain Control Module (HPCM) may inadvertently shift to neutral while driving, come to a stop and automatically shifting to “Park”. If this occurs and the driver shifts back into drive, the vehicle will enter a limp home mode which provides limited torque at low speeds.

Hazard

The vehicle coasting to a stop whilst driving or loss of motive power could increase the risk of an accident causing injury or death to vehicle occupants and/or other road users.

Remedy

Owners will be contacted in writing requesting they contact an Authorised Ford Dealer to have their vehicle rectified, free of charge. For further information, contact any authorised Ford Dealer or Ford Customer Relationship Centre on 13 FORD (13 3673).

What should you do?

Check your VIN below to confirm whether your specific vehicle is affected.
Contact the supplier — FORD MOTOR COMPANY OF AUSTRALIA PTY LTD — or your nearest authorised dealer to arrange the recall remedy.
Recall repairs are free of charge. The manufacturer or supplier is legally required to fix the defect at no cost to you.
If you have difficulty getting the recall addressed, contact the Department of Infrastructure or your state's consumer protection agency.

Check Your VIN

Enter your Vehicle Identification Number to check if your specific vehicle is affected by this recall.

Source: vehiclerecalls.gov.au